Business Landscape Architect
As a Landscape Architects practice working for the housing industry we are entirely dependent on computers for design and administration. We rely on Dragon IT for technical support and they never let us down whether taking the time to set up new equipment or coming in at short notice to resolve technical issues which have prevented us from working or communicating with clients. In recent months Dragon IT have installed solid state drives, a new wireless router, new triple monitors and have set-up a new email system all of which have improved the work experience and increased productivity. Dragon IT have full access to our PC’s and they can often fix small issues remotely while at the same time monitoring our file security and cloud-based back-up. They effectively enable us to compete with much larger practices by providing technology which enables us produce high-end graphic information extremely quickly. We would not hesitate to recommend Dragon IT as a proactive and cost-effective technical support team.
Business Commercial Director Marketing agency
Dragon IT support were recommended to us through one of their long-standing clients. Frustrated with poor levels of service from previous suppliers and unstable business solutions we needed to migrate to a more integrated and robust calendar/mail/contacts platform with guidance on back-up and storage. Upon meeting Howell of Dragon IT Support, he immediately understood our frustrations and felt confident he could provide the support and systems that we so desperately needed. He firstly reassured us that what he recommended, he also used this for his own business and many of his other clients and to support this Dragon IT Support provided a variety of client testimonials.
We are an all Mac agency working in a design and creative industry for some major Blue-chip companies who expect their suppliers to be as robust in their IT solutions as them.
We have worked with Dragon IT Support for the last year and they have offered an excellent and personal service – always willing to resolve problems either remotely or onsite. During their time with us, they have standardised our setup, implemented a new and much improved email, calendaring and contacts system and made our systems and processes more secure and efficient to ensure we focus on our business.
Moving house followed by winter storms resulted in a number of your worst nightmare technology scenarios. Imagine no internet access and a wipeout of years of files. Every single time Howell was there to support me and sort out these problems calmly, quickly and with thorough professionalism. I therefore highly recommend Dragon IT Support. You will have complete peace of mind
Howell and the team have been a great support to Smith Thomas Consult over the last 7 years. We have moved office 3 times, with all the associated IT issues that that brings. At all times the support from Howell and Dragon IT has been efficient and accurate and without fail has allowed our business activities to continue almost seamlessly. Any day to day IT issues (no matter how trivial or stupid!!) are dealt with efficiently. I have not hesitation in recommending their services.
As an ancient person and ignorant about computers etc, I’ve found Howell Rees very understanding and helpful, both in setting things up for me and sorting them out when I have a problem. I can very heartily recommend this service.
Finance Director Prestigious car dealership
Howell Rees maintained our IT systems for several years. During that time Howell proved to be very reliable, efficient and cost effective. Howell provided out of hours cover at weekends and bank holidays monitoring the systems remotely but attending on site if needed.
Howell always kept me informed and would always seek authorisation if additional work or expenditure was required. We also purchased IT equipment, PC’s, Laptops and communications equipment directly from Howell and found the prices very competitive, with excellent service.
Based upon my experienced I have no hesitation in recommending Howell of Dragon IT as someone who can provide and meet your IT requirements.
I called Howell as a result of a recommendation when we were in serious trouble – our computers had crashed and we were about to lose all our business records – invoices, account records, job sheets, client records , absolutely everything! Howell came quickly to the rescue and had us up and running again in no time with no loss of files. He now manages our back up and we can sleep at night!
We have used Dragon for much IT support & advice. Howell has provided this in a friendly way and understandably to an IT neanderthal!
Dragon IT Support provided a prompt and much needed improvement to our slow pc, followed by a reasonably priced upgrade to its memory.
When our PC refused to start up, we thought we had lost not only the computer but all our photos and data as well. Howell diagnosed the problem quickly, and restored the computer to working order in just a couple of days, virus free and ready to go.
As a website designer I am continuously involved with setting up email and am often asked questions about hardware. My clients are all small businesses and continuously need new or different set ups.
It makes me feel happy and confident to have Howell as technical support to my clients, big or small. He is very reliable, is always able to get to the bottom of the problem. He never gives up. Not only would I have no hesitation in recommending him – I constantly use his services and pass his name on to any client that has computer trouble/email set up problems.
I regard him very highly.
Howell is a reliable and knowledgable IT professional who takes the time to explain what he is doing and explains the different options to solve problems in a non-techie way for those of us who are not as IT literate! We highly recommend him.
We have used Dragon IT Support for several years. It is great to have a friendly local person (Howell) who has always been at hand whenever required. When we needed a new computer, it was so easy to discuss our requirements with Howell and have the equipment delivered and set up without worry or fuss.
We are pleased to recommend Dragon IT to assist you with your computer maintenance and support requirements. Dragon took over the management of our computer system in 2012, and we have been very pleased with the service that they have provided to us since. They undertake routine maintenance, back-up and background support, both on-site and remotely of our network and e-mail systems, but are always quick and efficient when an emergency arises so that we can minimise the ‘down-time’ and inconvenience. We know that we only scratch the surface of what they could, and would probably like to do for us by way of wider support and active involvement in our systems development. However, the good thing about them, is that we know that they are there, and we can scale-up as needed, and as budgets allow, but are happy to do what we want them to – without putting us under pressure, as some of their rivals fo, to do more and take on additional expense.
As a volunteer editor of our parish magazine, and being of an age that leans more towards the fountain pen and a trusty Underwood typewriter for support in a crisis, it has been a great comfort to be able to draw upon the help of Howell, the Welsh wizard of wi-fi, to put me back on the straight and narrow when all the vagaries of modern technology appear to be conspiring against me. With British Telecom help seemingly confined to the Indian sub-continent nowadays, to have local support and technical know-how close at hand and readily available, as well as able to communicate in an accent I can understand, makes life for this “silver surfer” a whole lot more enjoyable and free of stress in front of my keyboard.
Business Management Consultancy
Howell has supported the Philanthropy Company with its IT needs from its set-up in serviced offices to establishment in its own offices. We have found Dragon IT to be totally approachable, knowledgeable and easy to work with in responding to everything from straightforward questions to complicated business operations. Howell is like an extended member of our team and has implemented all aspects of our IT such as wifi systems, Google Apps, email, antivirus both on site and off-site we are extremely happy with his support.
Commercial Director Consultancy business
As an owner of 2 small businesses I often find it difficult to source solutions to small but infuriating problems…Howell was able to provide a quick and cost effective resolution and all done remotely…If you are a small business working from home I would highly recommend
We have been using the services of Dragon IT Support for many years and have no hesitation whatsoever in recommending them to other users. They provide an excellent local service in our community and will always do their best to respond to an urgent call for help. They are flexible with appointment times and will do their best to attend at a convenient time for the customer. They offered good advice when we were purchasing our new laptop, set the new system up and transferred all data. They also helped us sort out a very frustrating issue with BT involving a fault on our line and broadband speed.